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Within 10 Years The ‘Self-Service’ Airport: TravJouS is Ready!

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Within 10 Years The ‘Self-Service’ Airport: TravJouS is Ready!

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It is hard to believe but only 10 years back it was the normal procedure to be at the airport for an international flight at least 3 hours before, queuing to check-in with your luggage, go through passport control, access to the departure lounge and then again queuing at gate.

In recent years the airlines have started using innovative Check-in technologies. You are seeing more and more self-service facilities such as: via e-ticket allowing us the use of the internet/mobile check-in, airport check-in Kiosks, bag drop-off/self-tagging of luggage, e-Gates, automated boarding processes, document scanning and Iris scanning.

Already according to a new survey by SITA they are predicting that over the next three years that the IT used by airports, airlines and passengers will significantly change.adopting a “self service” approach to the departure process. This means of self-service puts the control into the hands of the customers.

According to a IATA industry survey: Over 50% of passengers would like to see more self-service options in order to reduce queues throughout the airport experience. To achieve this, IATA is putting in place a number of industry standards that aim at lower costs to give passengers more options and more control over their journeys.  This means the passenger will most likely be seeing a lot less airport and airline employees and their first interaction with a human face could be with a flight attendant in the airplane.

Already today self-service in general is most definitely "in". From your supermarket checkout line to the airline check-in kiosks, self-service is proven to benefit businesses largely and more importantly also benefits their customers.

Businesses are no longer asking the question whether we should, but more "when will we" implement self-service facilities.

The use of self-service is not a new concept. Banks have been using it for a long time now. Just think of the ATM concept. Something today just unthinkable not having.

These self-service processes enable airlines to reduce the time and number of staff required, thus saving substantial costs in operations. This way it allows airports to handle more passengers in the same space by reducing queues. This helps to raise the efficiency and performance of the airports and airlines.

Giving a passenger this high efficiency benefits the airport as the passenger has more time to spend in retail areas and generating more revenue to the retail and catering outlets. 

The self-service systems also help here because the airports save space, as many of the units are small and compact and leave more space for retail and catering outlets.Today the involvement of a Smartphone is also becoming a major benefit to both airport and passenger.

This is where the Airline Flight Check-In App already contributes to the self-service process.   Not only can a passenger check-in online, this App also gives passengers access to current information about the status of their journey from A to B.  The Airline Flight Check-In App goes one step further:   Not only airline check-in is possible but also car rental and hotel check-in can be done via this App. This App is your Companion helping you throughout your complete journey and is also very useful even for those who perhaps do not travel frequently.

In short, it is clear that the latest technologies are having a real impact on the way in which passengers enter the terminal buildings. When a passenger is well informed they are more likely to have a smooth transition from arrivals to departures. This smooth and hassle free journey is already very high on the priority list for the traveler in 2013 and the years to come.

TravJouS contributes with their Apps to make this a reality for them !!

 

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